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100% Warranty and Post-Warranty Service

You can always rely 100% on the quality of our products—we manufacture primarily in the Czech Republic, conduct double quality control, and test our products together with our brand ambassadors.
We offer both warranty and post-warranty service on all our products.

Despite all this, it’s possible that after years of use, some issues may arise, such as a broken zipper on your jacket, pants torn by crampons, a loose seam, and more. Or maybe you just need your pants shortened or lengthened? We can handle that too! Our skilled seamstresses can repair (almost) anything!

Procedure

  • Send or bring the washed product to us at "Direkt" (Direct Alpine, Kateřinská 138, Liberec 460 14) along with the completed form (which you can find below), so our seamstresses don't have to struggle to figure out what's wrong with the item.
  • Place the completed form inside the package along with the clothing you will be sending. If you don't have the option to print and want to save our forests, you can send the completed form to DA_service@directalpine.com.
  • Don't forget to include your phone number in the form so that we can contact you and arrange the repair method and cost. For example, if you need to repair a hole in your pants, our seamstress will contact you to ask if you prefer a local repair (a cheaper option) or replacing the entire panel.
  • Carefully pack the package to prevent it from being damaged during transport.
  • The repair time usually ranges from 4 to 8 weeks from the receipt of the product. It also depends on the workload of the seamstresses and the season.
  • If you have any questions, feel free to contact us: Jana Běhavá - tel.: 482 751 885, DA_service@directalpine.com

DOWNLOAD THE FORM FOR CLAIMS/REPAIRS/CUSTOM ALTERATIONS

DOWNLOAD THE FORM EXCHANGE RETURN OF GOODS

Indicative Price List for Repairs

Service Labor Cost incl. 21% VATMaterial Cost incl. 21% VAT 
Replacing the main zipper on a jacket 690 – 1 100 CZKzipper 20 – 90 CZK
Replacing the main zipper on a jacket with a lining1 190 – 1 600 CZKzipper 20 – 90 CZK
Replacing the main zipper on a membrane jacket - adhesive1 620 – 2 200 CZKzipper 120 – 180 CZK
Replacing the zipper in the fly700 CZKzipper 20 – 90 CZK
Replacing the zipper in a pocket - depending on the type of pocket350 – 1 400 CZKzipper 20 – 90 CZK
Replacing a panel - depending on the type1 050 – 1 800 CZKmaterial 50 – 100 CZK
Patch - depending on the size340 – 810 CZKmaterial 10 – 30 CZK
Shortening pants - depending on the type*330 – 2 330 CZK 
Lengthening pants - depending on the type**550 – 2 600 CZKmaterial 50 – 100 CZK

* shortening Deamon pants max. by 7 cm
** lengthening Midi, Deamon pants, and Cyclone pants and their lady versions cannot be lengthened