Repair service
You can always rely 100% on the quality of our products - production mainly in the Czech Republic, double quality control, careful testing of the products by our brand ambassadors.
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Nevertheless, after years of use, one or the other defect may appear. For example: a broken zip on the jacket, a trouser leg damaged by a crampon, a leaking membrane, damaged seams and so on. Or do you just want to shorten / lengthen a pair of trousers? We can take care of that too!
Our skilled seamstresses will repair (almost) anything!
We offer this service during and after the warranty period for all our products.
Procedure:
- Bring us the washed product or send it to us (Direct Alpine, Kateřinská 138, Liberec 460 02, Czech Republic) together with the completed form (which you will find below) so that our seamstresses do not have to go to great lengths to find out what the problem is.
- Pack the completed form with the garment you send us, or if you cannot print or want to protect the forests, send us the completed form to the e-mail address: .
- Don't forget to include your telephone number in the form so that we can contact you to agree on the procedure and cost of the repair. Let's say, for example, you have a hole in your trousers that needs to be mended - our seamstress will contact you to clarify whether you would like it to be repaired locally (cheaper procedure) or the whole area replaced.
- Pack the garment carefully so that it is not damaged in transit.
- The repair time is usually in the range of 6-8 weeks from the date of receipt of the garment. The repair time depends on the workload of the seamstresses, the season and the amount of repair required.
If you have any questions or need advice, do not hesitate to contact us on the phone number: +420 482 751 884 or via the e-mail address:
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Required modification |
Prices with VAT |
Description of operations |
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shortening trousers simple tab (Patrol, Zion, Mordor, Cruise, |
9 EUR
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slitting the end of the legs, tailoring
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shortening of trousers with a toggle (Cascade, Badile, |
40 - 50 EUR
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tearing apart the technical cut of the end of the trousers, tailoring
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shortening of Patrol pants (with toggle), Mountainer bellow 8 cm
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35 EUR |
tearing apart the technical cut of the end of the trousers, tailoring
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shortening of Patrol pants (with toggle), Mountainer above 8 cm
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45 EUR |
slitting of the entire leg up to the technical cut of the knee, tailoring
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trouser extension simple toggle (Patrol, Zion, Mordor, Cruise, Verdon, |
12 EUR |
+ material - slits at the end of the legs, tailor-made
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pants extension with toggle (Cascade, Badile, |
32 EUR |
+ material - slits at the end of the legs, tailor-made
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replacement of the main zipper of the jacket - reverse zipper 80 cm
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25 EUR |
zipper steaming, sewing
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replacement of the main waterproof zip of the jacket
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52 EUR |
ungluing, steaming the zipper, sewing, gluing |
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pocket zip replacement (short)
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25 - 45 EUR |
zipper steaming, sewing
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patch small approx. 10x10cm - regular
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15 EUR |
cleaning, repair of the damaged part
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patch small approx. 10x10cm - with sticking
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17 EUR |
cleaning, repair of damaged parts, taping of seams
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large patch, over 10x10cm - common
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19 EUR |
cleaning, repair of the damaged part |
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patch larger than 10x10cm - with sticking
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20 EUR |
cleaning, repair of damaged parts, taping of seams
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replacement of the cutting part
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25 - 45 EUR |
steaming of the cut part, replacement, price according to the size of the patch |
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replacement of the entire hood for membrane jackets (GUIDE)
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80 EUR |
ungluing, steaming, sewing, gluing part of the cut part
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replacement of the entire collar for membrane jackets, glued
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45 EUR |
ungluing, steaming, sewing, gluing the entire cut part
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